Sales

Our Customer Relations Section has everything you need to know about working with Vans Pines Nursery

Questions? The links below should help.


If you still have questions, or we have not addressed your concern, please contact one of our friendly sales staff:


Phone

Toll free: 800.888.7337

Local: 616.399.1620

Fax: 616.399.1652


Email



If you would like to be added to our Email mailing list, please fill out the contact submission form at the bottom of this page.

Terms & Conditions

Everything you need to know about working with Vans Pines Nursery.


Terms and Conditions

Orders

Availability and Substitutions All varieties and plug/top sizes are subject to Crop Yield and Prior Sales. Seller reserves the right to make substitutions of the same variety and similar size with the final billing made on the actual plug/top size shipped. Plug/top size substitutions are made automatically unless express “Do Not Substitute’ instructions are given at the time the order is placed.

Stock Quality Policy All stock is Michigan State inspected and certified to be free from insects and disease. All stock is graded to meet or exceed ANSI standards.

All Orders Are Subject To A Packaging Fee Husky Transplants, Jumbo Husky Transplants, Northern Grown Deciduous Seedlings and Dune Grass: Add 7% of LIST Price. Super Potted Liners, Super Husky Transplants and a/g® Jiffy® Plugs: Add 12% of LIST Price. Minimum $12 Packaging Materials and Handling Fee.

Order Inquiries—Changes—Cancellations When contacting us regarding your order, please know who is your sales representative. Order cancellations are accepted up to 6 weeks prior to the beginning of your scheduled ship week with a 25% restocking fee. No cancellations of orders are allowed 4 weeks prior to scheduled ship week.


Payments


Payment Terms ABSOLUTELY NO C.O.D. SHIPMENTS. ALL PAYMENTS IN U.S. DOLLARS ONLY. All orders must have a deposit that is to be prepaid in U.S. Dollars by cash, check, check by phone, or credit card at the time the order is placed, unless Net 30 Day Terms exist. Terms will not be given to accounts pending NET 30 approval. Check should be made payable to Vans Pines Nursery, Inc.

Orders $500 or less All orders under $500 require full payment at the time order is placed, including NET 30 Day Term accounts and is subject to $25 processing fee.

Orders over $500 All orders over $500 require a 25% deposit when the order is placed, including Net 30 Day Term accounts. The balance of your payment must be received 6 weeks prior to the beginning of your ship week / pickup date.

Pricing and Volume Restrictions All prices are F.O.B. West Olive, MI. Pricing does not include packaging, handling, or shipping. All current prices apply. All prices set forth herein are subject to change without notice. No plant material will be released for pickup or shipment without proper packaging. Floor loaded Super Potted Liners may be picked up without a packaging / handling fee.


Shipments


Shipping Costs Orders are shipped the best way possible depending upon plug/top size and destination via Fed Ex Freight or via Fed Ex Ground Service. Plant plug/top size/volume/weight/distance affect shipping costs. Please contact your sales rep for a shipping quote.

Disclaimer: Shipping costs are estimated using current conditions. Should energy prices rise dramatically during the coming season, we reserve the right to add addition-al surcharges when applicable.

Scheduling Deliveries and Pickups All orders are assigned a “Ship Week” located in the middle of the order form below the addresses. Shipping Seller will make every effort to ship your order to arrive by the Friday of your scheduled ship week. Due to weather and digging conditions we cannot guarantee arrival date.

Pickups The assigned ‘ship week’ is the EXACT DATE your order is to be picked up. PICKUPS MUST BE MADE ON YOUR ASSIGNED PICKUP DATE. Hours listed below. There are a limited number of openings for pickups per day. Orders not picked up as scheduled will incur a 25% storage fee.

Pick Up Hours Thursday –Friday: 9am-noon and 1-4pm EST Saturday: 8am-noon EST. Pickups must be made on assigned pick up date.

Receiving and Acceptance Please review the ‘Planting and Plant Handling Guide’ included with your order for proper care of your plants. The buyer assumes ownership and responsibility for all goods at the time the product is picked up by the carrier, customer, or their agent. Nursery stock is perishable. Open all shipments as soon as possible and carefully unpack and inspect plant material.

Claims and Replacement Stock All claims for shortages or quality problems must be submitted in writing (by letter, fax or email) within 10 days after shipment. All claims for plant losses must be submitted in writing by letter, fax or email within 90 days of shipment receipt. At no time are the sellers obligated for more than the original F.O.B. cost of the stock received. All approved plant loss claims are for Plant Credit Only and may only be used for the purchase of plant material. It is the responsibility of the buyer to place an order to use your Plant Credit. Payment of shipping, handling, and packaging charges are the sole responsibility of the buyer. ABSOLUTELY NO CASH REFUNDS WILL BE ISSUED FOR PLANT LOSSES.

Inspections An additional fee is charged for any special handling/paperwork required by agricultural regulations or local quarantines. We assess a $100 processing fee for the Federal Inspection, Phytosanitary Certificate and an Import Permit required for all foreign orders.

Growers Contract Per our terms, all our orders require a 25% deposit at the time the order is placed with balance due per Sales Agreement. The seller shall make every effort to provide the ordered plant material at the time determined when this contract was accepted. In the event of crop failure the seller reserves the right to substitute product with a suitable substitution.


Disclaimer


Vans Pines Nursery, Inc. makes no warranty of merchantability of its stock or other products, or of their fitness for any particular purpose, and makes no warranties, expressed or implied. This sales transaction is strictly on an ‘as is’ basis. In no event shall Vans Pines Nursery, Inc. be liable for any direct, indirect, special, incidental or consequential damages (including, but not by way of limitations, economic losses and lost profits) incurred or claimed by the customer. This disclaimer shall be interpreted solely with reference to the laws of the State of Michigan. All information and material posted on this website are subject to copyrights owned by Vans Pines Nursery Inc. and other individuals or entities. Any reproduction, retransmission, republication, or other use of all or part of any document found on this site is expressly prohibited, unless prior written permission has been granted by Vans Pines Nursery Inc. or the appropriate copyright owner. All other rights reserved. All prices are subject to change without written notice.

Using Online Resources Using email addresses and making information available on our website helps reduce our Green Footprint and allows us to distribute information, news, tips and special offers quickly and efficiently. Visit our updated website which offers complete product descriptions and online ordering. For all of us in the nursery and forestry industries, earth-friendly practices are naturally a part of our life, so PLEASE send in your Emaill address, check our website frequently for updates, or check out our Facebook page and follow us on Twitter.

Shipping

All orders are assigned a ‘Ship Week’ located in the middle of the order form below the addresses.

shipping

Shipments

Shipping Costs Orders are shipped the best way possible depending upon plug/top size and destination via Fed Ex Freight or via Fed Ex Ground Service. Plant plug/top size/volume/weight/distance affect shipping costs. Please contact your sales rep for a shipping quote.

Disclaimer: Shipping costs are estimated using current conditions. Should energy prices rise dramatically during the coming season, we reserve the right to add addition-al surcharges when applicable.
Scheduling Deliveries and Pickups All orders are assigned a “Ship Week” located in the middle of the order form below the addresses.

Shipping Seller will make every effort to ship your order to arrive by the Friday of your scheduled ship week. Due to weather and digging conditions we cannot guarantee arrival date.

Pickups

The assigned ‘ship week’ is the EXACT DATE your order is to be picked up. PICKUPS MUST BE MADE ON YOUR ASSIGNED PICKUP DATE. Hours listed below. There are a limited number of openings for pickups per day. Orders not picked up as scheduled will incur a 25% storage fee.

Pick Up Hours Thursday –Friday: 9am-noon and 1-4pm EST Saturday: 8am-noon EST. Pickups must be made on assigned pick up date.

Receiving and Acceptance Please review the ‘Planting and Plant Handling Guide’ included with your order for proper care of your plants. The buyer assumes ownership and responsibility for all goods at the time the product is picked up by the carrier, customer, or their agent. Nursery stock is perishable. Open all shipments as soon as possible and carefully unpack and inspect plant material.

Claims and Replacement Stock All claims for shortages or quality problems must be submitted in writing (by letter, fax or email) within 10 days after shipment. All claims for plant losses must be submitted in writing by letter, fax or email within 90 days of shipment receipt. At no time are the sellers obligated for more than the original F.O.B. cost of the stock received. All approved plant loss claims are for Plant Credit Only and may only be used for the purchase of plant material. It is the responsibility of the buyer to place an order to use your Plant Credit. Payment of shipping, handling, and packaging charges are the sole responsibility of the buyer. ABSOLUTELY NO CASH REFUNDS WILL BE ISSUED FOR PLANT LOSSES.

Inspections An additional fee is charged for any special handling/paperwork required by agricultural regulations or local quarantines. We assess a $100 processing fee for the Federal Inspection, Phytosanitary Certificate and an Import Permit required for all foreign orders.

Growers Contract Per our terms, all our orders require a 25% deposit at the time the order is placed with balance due per Sales Agreement. The seller shall make every effort to provide the ordered plant material at the time determined when this contract was accepted. In the event of crop failure the seller reserves the right to substitute product with a suitable substitution.

Payment Terms

Pricing and Volume Restrictions

Payments

All Orders Are Subject To A Packaging Fee Husky Transplants, Jumbo Husky Transplants, Northern Grown Deciduous Seedlings and Dune Grass: Add 7% of LIST Price. Super Potted Liners, Super Husky Transplants and a/g® Jiffy® Plugs: Add 12% of LIST Price. Minimum $15 Packaging Materials and Handling Fee.

Order Inquiries—Changes—Cancellations When contacting us regarding your order, please know who is your sales representative. Order cancellations are accepted up to 6 weeks prior to the beginning of your scheduled ship week with a 25% restocking fee. No cancellations of orders are allowed 4 weeks prior to scheduled ship week.

Payment Terms ABSOLUTELY NO C.O.D. SHIPMENTS. ALL PAYMENTS IN U.S. DOLLARS ONLY. All orders must have a deposit that is to be prepaid in U.S. Dollars by cash, check, check by phone, or credit card at the time the order is placed, unless Net 30 Day Terms exist. Terms will not be given to accounts pending NET 30 approv-al. Check should be made payable to Vans Pines Nursery, Inc.

Orders $500 or less All orders under $500 require full payment at the time order is placed, including NET 30 Day Term accounts and is subject to $25 processing fee.

Orders over $500 All orders over $500 require a 25% deposit when the order is placed, including Net 30 Day Term accounts. The balance of your payment must be received 6 weeks prior to the beginning of your ship week / pickup date.

Pricing and Volume Restrictions All prices are F.O.B. West Olive, MI. Pricing does not include packaging, handling, or shipping. All current prices apply. All prices set forth herein are subject to change without notice. No plant material will be released for pickup or shipment without proper packaging. Floor loaded Super Potted Liners may be picked up without a packaging / handling fee.

Pickups The assigned ‘ship week’ is the EXACT DATE your order is to be picked up. PICKUPS MUST BE MADE ON YOUR ASSIGNED PICKUP DATE. Hours listed below. There are a limited number of openings for pickups per day. Orders not picked up as scheduled will incur a 25% storage fee.

Growers Contract Per our terms, all our orders require a 25% deposit at the time the order is placed with balance due per Sales Agreement. The seller shall make every effort to provide the ordered plant material at the time determined when this contract was accepted. In the event of crop failure the seller reserves the right to substitute product with a suitable substitution.